Accessibility

The Depot strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit.thedepot@livenation.com 801.456.2800 Our box office is open show day only, opening 1 hour before the door time. 

Arrival & Accessible Entrances: The main entrance to The Depot is fully accessible. Please use the main elevator in the lobby to access the rest of the venue. 

Restrooms: The accessible restroom is located on the third floor and also has a lift for use. 

Ticketing: While our venue is standing-room only, we do have an accessible section for qualified patrons. We suggest you get to the venue early for the best viewing options in the accessible area. Please note that each guest with a disability is allowed one extra guest into the accessible area. Please let security know when you arrive that you need accessible tickets.

Accessible Parking: The Depot does not own or operate any parking in the area.  Some of the local parking lots in the area include 380 S Temple Parking and  SP+ behind the Hyatt. Both parking lots are accessible with dedicated parking and elevators. Please follow the signs to the accessible parking spots.  Consult signage in the lot for payment if required. If you wish to drop off a member of your party, please drop them off at the main entrance.

Medication Needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Dietary Needs: The Depot takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: At The Depot, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the security team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:  The Depot offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by emailing thedepot@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

Assistive Listening Devices: Please see a member of the security team upon your arrival.  They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.

Mobility Device Storage:  Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the security team.  There is limited electrical connectivity in the venue, please contact us before your visit for more information.