FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

COVID-19 Information

For the latest safety guidelines, please review our enhanced venue protocols at www.depotslc.com/safety-guidelines.

To reduce staff contact with guest belongings, see our new Bag Policy for all ticketed events:

For all ticketed events, please note the following updated policies:

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

Is The Depot standing room only?

Yes, we are standing room only but if you would like a seat, we definitely have some available for you! Click HERE to find out more.

What items are prohibited?

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

  • No Outside Food or Drink Allowed
  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs, drug paraphernalia or illegal substances of any kind
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind
  • No markers of any kind
  • No jewelry or clothing that could inflict harm
  • No large bags over (10" x 10"), backpacks, Camelbacks or Bota bags
  • No stuffed animals or toys of any kind
    CLICK HERE to review Customer Safety
How do I get VIP tickets or upgraded seating?

The Depot has some of the best ways to view a show in the city! Whether it's a table, a seat or a suite, we've got you covered! For VIP ticket or upgraded seating inquires, click here 

Are children allowed inside the venue?

Children are allowed inside the venue if it's an All Ages show as long as they have a ticket! Some shows have an age restriction. Please check the show listing on the website to find out about the show you are coming to.

Is The Depot haunted?

We can't confirm nor deny this statement, so buy a ticket and come find out!

How do I buy tickets?

The Depot box office opens at 6:00 p.m. on show nights (Excluding club nights and special events). Tickets for all upcoming events can be purchased at that time. There is a convenience fee of $3 per ticket at the box office.

Ticketmaster is the only official provider of ticketing for The Depot! Click here to buy tickets online.

Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit. We would hate for you to miss the show, so please purchase through Ticketmaster or the box office only!

I forgot to print my tickets; can you scan them from my Smartphone?

Yes! Make sure you have a full charge when you leave the house!

Media inquiries?

For media inquiries please contact: Lan Nguyen, 801-355-5522, LanNguyen@livenation.com

What forms of identification are accepted at The Depot?

Acceptable forms of identification include: a valid passport, a valid U.S. driver's license or military identification card with a date of birth and a photo, or an official U.S. state issued identification card.

Can you smoke inside the venue?

You can't smoke inside, but we have an awesome outside patio for patrons who wish to smoke.

 

Where is the lost and found?

If you had so much fun that you lost something during your time with us, please click HERE.